If an applicant accepts a place offered by Medicus College and pays the fees, it means a binding contract is created between the student and
Under current legislation, there are a number of circumstances where a student may be in default.
Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a program of study must be made in writing to
In the case of cancellation/withdrawal, the cancellation fee will be calculated as shown at Table 1.
Medicus College offers the following information in relation to refunds of program money in the case of student and provider default:
- Amounts that may or may not be repaid to the student;
- Processes for claiming a refund;
- A plain English explanation of what happens in the event of a program not being delivered; and
- A statement that “This agreement, and the availability of complaints and appeals processes, does not remove the right of the student
to take action under Australia’s consumer protection laws”.
A total or partial refund is applicable when:
Medicus College default
This policy applies to an intending student in relation to a program if:
- The program does not start on the agreed starting day; or
- The program ceases to be provided at any time after it starts but before it is completed; or
- The program is not provided in full to the student because a sanction has been imposed on the registered provider;
- And the student has not withdrawn before the default day
This policy also applies to all students or intending students in relation to a program if:
- The program starts on the agreed starting day, but the student does not start the program on that day (and has not previously
- The student withdraws from the program (either before or after the agreed starting day); or
- The registered provider of the program refuses to provide, or continue providing, or provide progress documentation for a program
to the student because of one or more of the following events:
- The student failed to pay an amount he or she was liable to pay the provider, directly or indirectly, in order to undertake the
- Misbehaviour by the student.
Medicus College will make a refund within four (4) weeks of a Provider Default or receiving a written claim by the student in accordance with
the Terms and Conditions as outlined on this Enrolment/Application Form
All refund considerations will be strictly limited to the total of monies which Medicus College has received. The refund calculation will not
- Application/enrolment fees are non-refundable;
- If a student notifies Medicus College of their intention to withdraw from individual units or a program before their original start date,
then they will be eligible to receive a refund minus a $500 administration charge/application fee;
- No refunds will be given for notification of withdrawal which occurs after the start of the program. The exception to this is noted in
paragraph four (4)
- Once training has commenced in the program e.g. Diploma of Customer Engagement, no refund is available to participants who
leave before finalising the program unless the student can provide a medical certificate or show extreme personal hardship. In that
case, fees may be refunded on a pro-rata basis, minus the administrative fee/deposit. However, should participants wish to resume
their studies at a later date, the original fee payment can be used as credit towards that program within twelve months of initial
payment. Refund requests should be made in writing.
- Proportion of program money received for the proportion of the program provided to the student before the default date;
- If a student notifies Medicus College of their intention to withdraw before the original start date and are eligible for a refund as per
paragraph three (3) above, then the refund will be paid within four (4) weeks of Medicus College receiving your request for refund.
- No academic penalty will be incurred if a student notifies Medicus College of their intention to withdraw from individual units or a
program before the end of week four (4) of the semester
- All fees and charges are payable upon invoice and will cover a period of the impending study period. Students may be precluded
from sitting exams, receiving results or attending classes if tuition fees are not paid by the date specified on the invoice
- Any refund will be paid to the person or entity that originally paid the program fees and, where possible, in the same currency in
which the fees were paid.
- A Transfer of Provider, if requested and approved according to the appropriate policy as listed on the organisation website, will
require a percentage payment to the end of current term when the transfer is requested or a minimum payment of one (1) month
tuition fee plus the administration fee of $500.00.
- Fees may be subject to change without notice.
In all circumstances Medicus College will provide a statement and an explanation of how the refund was calculated and make fully available
access to Medicus College Grievance Policy. This agreement and the availability of Medicus College Complaints and Appeals process, does
not remove the right of the student to take action under Australia’s consumer protection laws.